Last Updated August, 2018
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Loss and Damage Warranty
Term of warranty length is dependent on purchase. Hearing aid is insured (for a one-time) loss & damage replacement until unit (Left or Right): $250.00 deductible per unit applies. In the event the purchaser loses the instrument(s) during the adjustment period, the return for credit is void and I will be responsible for the balance due. Loss & damage insurance can be applied to replace the instruments.
45 Day 100% Money Back Guarantee for consumers who intend to use the products. Hearing Aids Direct does not authorize competitive research, resale or any other reason than personal use. For a full return or exchange you must include in the return all paid items with original boxing materials. All items must be in original condition. The return of item is void if damaged, lost or if a customer utilizing the manufacturer warranty repair or loss and damage. Hearing Aids Direct has the right to begin and end promotions. All promotional items presented with the purchase must also be returned in original condition. All Products sold are subject to a forty five (45) calendar day return for a refund in the Purchase Price. Hearing Aids Direct has the right to not refund if all items are not returned as requested with the stated trial period. Products and items must be returned within
(45) calendar days of the date of shipment and must be undamaged. **All purchases are investigated by HEARING AIDS DIRECT for the purpose of loss prevention. Hearing Aids Direct has the right to cancel any and all transactions at our own discretion. On a purchase of items by ENT clinics, Audiologists, doctors, clinics, health practices, hearing instrument specialists, secret shoppers or any individual who purchase for the purpose of anything other than personal usage, Hearing Aids Direct has the right to refuse a return. Any return is voided if investigative findings the purchase was done in competitive research.**
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Monitor, edit, or disclose any communication in the Public Areas.
Edit or delete any communication(s) posted on the Website, regardless of whether such communication(s) violate these standards.
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Notice and Takedown Procedures
If you believe any materials accessible on or from the Site infringe your copyright, you may request removal of those materials (or access thereto) from this web site by contacting Hearing Aids Direct at Support@Hearing Aids Direct and providing the following information:
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STATE SPECIFIC DISCLOSURES
IF YOU LIVE IN ONE OF THE STATES IDENTIFIED IN SECTION 7 OF THE BILL OF SALE, YOU MUST READ AND ACKNOWLEDGE THE TEXT FROM YOUR SPECIFIC STATE BELOW. THE STATE SPECIFIC REQUIREMENTS BELOW, IF DIFFERENT THAN THE BILL OF SALE, WILL CONTROL THE TRANSACTION BETWEEN HEARING AIDS DIRECT AND THE CUSTOMER.
ALABAMA: THE CUSTOMER HAS BEEN ADVISED AT THE OUTSET OF HIS/HER RELATIONSHIP WITH THE HEARING INSTRUMENT APPRENTICE, FITTER, OR DISPENSER THAT ANY EXAMINATION(S) OR REPRESENTATION(S) MADE BY A LICENSED HEARING INSTRUMENT APPRENTICE, FITTER OR DISPENSER IN CONNECTION WITH THE FITTING AND SELLING OF THIS HEARING INSTRUMENT(S) IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND, THEREFORE, MUST NOT BE REGARDED AS MEDICAL OPINION OR ADVICE.
COLORADO: THE CUSTOMER HAS BEEN ADVISED AT THE OUTSET OF THE CUSTOMER’S RELATIONSHIP WITH THE HEARING AID PROVIDER OR AUDIOLOGIST THAT ANY EXAMINATION OR REPRESENTATION MADE BY A HEARING AID PROVIDER OR AUDIOLOGIST IN CONNECTION WITH THE PRACTICE OF DISPENSING, FITTING, OR DEALING IN HEARING AIDS IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND, THEREFORE, MUST NOT BE REGARDED AS MEDICAL OPINION OR ADVICE.
THE BUYER HAS THE RIGHT TO CANCEL THIS PURCHASE FOR ANY REASON AT ANY TIME PRIOR TO 12 MIDNIGHT OF THE 14TH CALENDAR DAY AFTER RECEIPT OF THE HEARING AID BY GIVING OR MAILING THE SELLER WRITTEN NOTICE OF CANCELLATION AND BY RETURNING THE HEARING AID, UNLESS THE HEARING AID HAS BEEN SIGNIFICANTLY DAMAGED BEYOND REPAIR WHILE THE HEARING AID WAS IN THE BUYER’S CONTROL. BY LAW, THE SELLER IS ALLOWED TO RETAIN AN ITEMIZED AMOUNT, NOT TO EXCEED FIVE PERCENT (5%) OF THE TOTAL CHARGE FOR THE HEARING AID, TO COVER THE COSTS OF A MANUFACTURER’S RETURN FEE AND THE MINIMUM COSTS OF MATERIALS USED BY THE REGISTERED HEARING AID PROVIDER, UNLESS THE HEARING AID IS RETURNED BECAUSE IT IS DEFECTIVE.
CONNECTICUT: THE CUSTOMER HAS THE RIGHT TO CANCEL THIS PURCHASE OR RENTAL FOR ANY REASON AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRTIETH (14TH) CALENDAR DAY AFTER RECEIPT OF THE HEARING AID. A CANCELLATION FEE OF TWELVE PERCENT (12%) OF THE PURCHASE PRICE MAY BE IMPOSED.
ANY BUYER WHO ORDERS A HEARING AID AND LEAVES A DEPOSIT OF ONE HUNDRED DOLLARS OR MORE WITH THE SELLER SHALL BE ENTITLED TO CANCEL SUCH ORDER AND DEMAND A FULL REFUND OF SUCH DEPOSIT, LESS ANY EXAMINATION COSTS, IF THE BUYER IS UNABLE TO INSPECT THE HEARING AID AT THE SELLER'S PLACE OF BUSINESS WITHIN FORTY-FIVE DAYS AFTER THE DATE THE SELLER RECEIVES THE DEPOSIT.
FLORIDA: A HEARING AID WILL NOT RESTORE NORMAL HEARING, NOR WILL IT PREVENT FURTHER HEARING LOSS.
GEORGIA: I READ, UNDERSTAND AND HAVE SIGNED OR INITIALED A COPY OF THE REFUND AND RETURN POLICY. THE POLICY STATES IF, AND UP UNTIL WHAT DATE, I CAN RETURN THE HEARING AID FOR A FULL REFUND, A PARTIAL REFUND OF WHAT PERCENTAGE, OR A FULL OR PARTIAL CREDIT. THE POLICY ALSO IDENTIFIES WHAT FEES, IF ANY, FOR SERVICES WILL BE REFUNDED OR CREDITED WHEN THE HEARING AID IS RETURNED FOR REFUND OR CREDIT.
HAWAII: THE CUSTOMER HAS BEEN ADVISED AT THE OUTSET OF THE CUSTOMER’S RELATIONSHIP WITH THE HEARING AID DEALER AND FITTER THAT ANY EXAMINATION OR REPRESENTATION MADE BY A HEARING AID DEALER AND FITTER IN CONNECTION WITH THE FITTING AND SELLING OF THIS HEARING AID IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND SHALL NOT BE CONSIDERED AS MEDICAL OPINION OR ADVICE.
IOWA: THE CUSTOMER HAS BEEN ADVISED THAT ANY EXAMINATION OR REPRESENTATION MADE BY A LICENSED HEARING AID DISPENSER IN CONNECTION WITH THE FITTING OR SELECTION AND SELLING OF THIS HEARING AID IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND THEREFORE, MUST NOT BE REGARDED AS MEDICAL OPINION OR ADVICE.
KENTUCKY: ANY COMPLAINTS CONCERNING THE SALE OR SERVICE OF THIS HEARING INSTRUMENT WHICH ARE NOT CORRECTED BY THE SPECIALIST IN HEARING INSTRUMENTS SHOULD BE DIRECTED TO: KENTUCKY LICENSING BOARD FOR SPECIALISTS IN HEARING INSTRUMENTS, COMMONWEALTH OF KENTUCKY, FRANKFORT, KENTUCKY 40601.
THE CUSTOMER HAS BEEN ADVISED AT THE OUTSET OF HIS/HER RELATIONSHIP WITH THE SPECIALIST IN HEARING INSTRUMENTS THAT ANY EXAMINATION(S) OR REPRESENTATION(S) IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND THEREFORE SHALL NOT BE REGARDED AS MEDICAL OPINION OR ADVICE.
THE CUSTOMER HAS THE RIGHT TO CANCEL THIS PURCHASE FOR ANY REASON AT ANY TIME PRIOR TO MIDNIGHT OF THE 14TH CALENDAR DAY AFTER ACTUAL RECEIPT OF THE HEARING INSTRUMENT(S). YOU MAY CANCEL THE PURCHASE BY NOTIFYING THE SELLER THAT YOU DO NOT WANT THE HEARING INSTRUMENT(S) BY MAILING A NOTICE BEFORE THE 14TH DAY AFTER RECEIPT OF THE HEARING INSTRUMENT(S) TO THE SELLER AT PO BOX 590, OBOBOJI, IA 51355. UPON CANCELLATION, THE SELLER MAY KEEP UP TO 10% OF THE SELLING PRICE.
MARYLAND: YOU MAY CANCEL THIS PURCHASE FOR ANY REASON, AT ANY TIME WITHIN 14 DAYS AFTER THE DATE OF DELIVERY OF THE HEARING AID. TO COVER THE COST OF DISPENSING THE HEARING AID, THE SELLER MAY WITHHOLD FROM THE REFUND 10 PERCENT OF THE PURCHASE PRICE OR THE SELLER’S ACTUAL COSTS UP TO 20 PERCENT OF THE PURCHASE PRICE.
MINNESOTA: MINNESOTA STATE LAW GIVES THE BUYER THE RIGHT TO CANCEL THIS PURCHASE FOR ANY REASON AT ANY TIME PRIOR TO MIDNIGHT OF THE 45TH CALENDAR DAY AFTER RECEIPT OF THE HEARING AID(S) THIS CANCELLATION MUST BE IN WRITING AND MUST BE GIVEN OR MAILED TO THE AUDIOLOGIST OR CERTIFIED DISPENSER. IF THE BUYER DECIDES TO RETURN THE HEARING AID(S) WITHIN THIS 45-CALENDAR-DAY PERIOD, THE BUYER WILL RECEIVE A REFUND OF THE TOTAL PURCHASE PRICE OF THE AID(S) FROM WHICH THE AUDIOLOGIST OR CERTIFIED DISPENSER MAY RETAIN AS A CANCELLATION FEE NO MORE THAN $250.
MONTANA: IF YOU HAVE ANY QUESTIONS REGARDING YOUR CONSUMER RIGHTS WITH RESPECT TO HEARING AIDS AND RELATED DEVICES, CONTACT THE STATE BOARD OF HEARING AID DISPENSERS. MONTANA BOARD OFFICE NUMBER: 406-841-2395
NEBRASKA: THE CUSTOMER HAS BEEN ADVISED AT THE OUTSET OF HIS/HER RELATIONSHIP WITH THE HEARING INSTRUMENT SPECIALIST THAT ANY EXAMINATION OR REPRESENTATION MADE BY A LICENSED HEARING INSTRUMENT SPECIALIST IN CONNECTION WITH THE FITTING AND SELLING OF THIS HEARING INSTRUMENT IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND THEREFORE MUST NOT BE REGARDED AS MEDICAL OPINION OR ADVICE.
NEW HAMPSHIRE: THIS HEARING AID WILL NOT RESTORE NORMAL HEARING NOR WILL IT PREVENT FURTHER HEARING LOSS
YOU HAVE THE RIGHT TO CANCEL THIS PURCHASE OR RENTAL FOR ANY REASON WITHIN 14 DAYS AFTER RECEIVING THE HEARING AID.
NEW JERSEY: THE CUSTOMER HAS BEEN ADVISED AT THE OUTSET OF HIS/HER RELATIONSHIP WITH THE HEARING AID DISPENSER THAT ANY EXAMINATION OR REPRESENTATION MADE BY A LICENSED HEARING AID DISPENSER IN CONNECTION WITH THE PRACTICE OF FITTING AND SELLING OF THIS HEARING AID, OR HEARING AIDS, IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE, OR BY A CERTIFIED AUDIOLOGIST AND THEREFORE MUST NOT BE REGARDED AS MEDICAL OPINION.
NEW YORK: IN ADDITION TO OTHER RIGHTS, THE BUYER HAS THE RIGHT TO CANCEL THIS PURCHASE FOR ANY REASON AT ANY TIME PRIOR TO TWELVE MIDNIGHT OF THE 45TH CALENDAR DAY AFTER RECEIPT OF THE HEARING AID AND RETURN THE HEARING AID IN THE SAME CONDITION, ORDINARY WEAR AND TEAR EXCLUDED. BY LAW, THE SELLER IS ALLOWED TO RETAIN AN AMOUNT UP TO TEN PERCENT (10%) OF THE TOTAL PURCHASE PRICE OF THE CANCELED HEARING AID, INCLUDING BATTERIES AND CORDS OR ACCESSORIES THERETO, INCLUSIVE OF ALL FEES RELATED TO THE HEARING AID.
OHIO: THE PURCHASER IS ADVISED THAT ANY EXAMINATION, FITTING, RECOMMENDATION, OR REPRESENTATION MADE BY A LICENSED HEARING AID DEALER OR FITTER IN CONNECTION WITH THE SALE OF THIS HEARING AID IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION MADE BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND THEREFORE MUST NOT BE REGARDED AS MEDICAL OPINION OR ADVICE.
RIGHT TO RETURN THE HEARING AID WITHIN 45 BUSINESS DAYS AND RECEIVE A REFUND UNDER OHIO LAW (O.R.C. 1345.30): A CONSUMER HAS THE RIGHT TO RETURN A HEARING AID FOR ANY REASON WITHIN 45 BUSINESS DAYS AFTER IT IS ORIGINALLY DELIVERED TO THE CONSUMER OR A PERSON ACTING ON THE CONSUMER’S BEHALF AND TO RECEIVE A REFUND OF THE CONSIDERATION PAID FOR THE HEARING AID LESS AN AMOUNT SPECIFIED BY THE HEARING AID DEALER, HEARING AID FITTER, PHYSICIAN, OR AUDIOLOGIST TO COVER EXPENSES INCURRED IN CONNECTION WITH THE HEARING AID NOT LATER THAN 10 DAYS AFTER PRESENTING PROOF OF PAYMENT FOR THE HEARING AID AND RETURNING IT IN THE CONDITION IN WHICH IT WAS RECEIVED, EXCEPT FOR NORMAL WEAR AND TEAR. IN THIS CASE THE AMOUNT DEDUCTED FROM THE REFUND WILL BE $0.
OKLAHOMA: OKLAHOMA STATE LAW GIVES THE PURCHASER THE RIGHT TO CANCEL THIS PURCHASE FOR ANY REASON BY RETURNING THE HEARING AID TO THE HEARING AID PROVIDER AT ANY TIME PRIOR TO MIDNIGHT OF THE FORTY-FIFTH BUSINESS DAY AFTER RECEIPT OF THE HEARING AID.
BY LAW, THE HEARING AID PROVIDER MAY BE ENTITLED TO A CANCELLATION FEE NOT TO EXCEED TEN PERCENT (10%) OF THE TOTAL PURCHASE PRICE FOR THE HEARING AID OR ONE HUNDRED FIFTY DOLLARS ($150.00) PER HEARING AID, WHICHEVER IS LESS, TO COVER THE COSTS INCURRED BY THE HEARING AID PROVIDER.
IF THE CUSTOMER RETURNS THE HEARING AID WITHIN THE FORTY-FIVE DAY PERIOD, THE CUSTOMER WILL RECEIVE A REFUND OF THE FULL PURCHASE PRICE.
IF THE HEARING AID PROVIDER FAILS TO COMPLY WITH THIS PROVISION, COMPLAINTS SHOULD BE FORWARDED TO: OKLAHOMA STATE DEPARTMENT OF HEALTH, OCCUPATIONAL LICENSING DIVISION, 1000 N.E. 10TH STREET, OKLAHOMA CITY, OKLAHOMA 73105
PENNSYLVANIA: THE CUSTOMER HAS BEEN ADVISED AT THE OUTSET OF HIS/HER RELATIONSHIP WITH THE HEARING AID DEALER THAT ANY EXAMINATION OR REPRESENTATION MADE BY A REGISTERED HEARING AID DEALER AND FITTER IN CONNECTION WITH THE PRACTICE OF FITTING AND SELLING OF THIS HEARING AID, IS NOT AN EXAMINATION, DIAGNOSIS OR PRESCRIPTION BY A PERSON LICENSED OT PRACTICE MEDICINE IN THIS COMMONWEALTH AND THEREFORE MUST NOT BE REGARDED AS MEDICAL OPINION.
IF YOUR RIGHTS ARE VIOLATED YOU MAY CONTACT THE STATE BUREAU OF CONSUMER PROTECTION, THE PENNSYLVANIA DEPARTMENT OF HEALTH IN HARRISBURG, OR YOUR LOCAL DISTRICT ATTORNEY.
14 DAY MONEY BACK GUARANTEE: IF A HEARING AID IS RETURNED WITHIN 14 DAYS OF THE DATE OF DELIVERY IN THE SAME CONDITION, ORDINARY WEAR AND TEAR EXCLUDED, YOU ARE ENTITLED TO A REFUND OF THE PORTION OF THE PURCHASE PRICE OF THE HEARING AID AND ACCESSORIES AS ITEMIZED ON THE RECEIPT, LESS THE CANCELLATION FEE STATED HEREIN. IF A CANCELLATION FEE IS IMPOSED THE NON-REFUNDABLE AMOUNT FOR EACH AID AND ACCESSORIES CANNOT EXCEED 10% OF THE PURCHASE PRICE OF THE HEARING AID AND ACCESSORIES OR $150.00 PER AID AND ACCESSORIES, WHICHEVER IS LESS. IF YOU CANCEL YOUR ORDER PRIOR TO DELIVERY, YOU ARE ENTITLED TO A FULL REFUND OF THE PURCHASE PRICE OF THE AID AND ACCESSORIES.
RHODE ISLAND: A HEARING AID WILL NOT RESTORE NORMAL HEARING. THE CUSTOMER HAS A FOURTEEN (14) DAY TRIAL PERIOD DURING WHICH TIME SHE/HE MAY RETURN THE INSTRUMENT, IN THE ORIGINAL CONDITION LESS NORMAL WEAR, WITH NO FURTHER FINANCIAL OBLIGATION. THIS PRODUCT IS PROTECTED BY CHAPTER 945 OF TITLE 6 ENTITLED “ENFORCEMENT OF ASSISTIVE TECHNOLOGY WARRANTIES” WHICH SHALL BE MADE AVAILABLE BY THE DISPENSER, UPON REQUEST. THE CUSTOMER SHALL HAVE ACCESS TO THE DISPENSER DURING THE TRIAL PERIOD, IN ORDER TO RECEIVE APPROPRIATE FOLLOW-UP MONITORING, (I.E. MODIFICATION, ADJUSTMENT, REPROGRAMMING, OR SHELL REFIT), IN ORDER TO OPTIMIZE COMFORT AND INSTRUMENT BENEFIT). THE TRIAL PERIOD MAY BE EXTENDED BEYOND FOURTEEN (14) DAYS IF AGREED TO IN WRITING BY THE DISPENSER AND THE CUSTOMER.
VERMONT: NOTICE OF THE FORTY-FIVE (45) DAY TRIAL PERIOD. YOU HAVE 45 DAYS FROM THE DAY THAT YOU RECEIVE YOUR HEARING AID TO TRY IT OUT AND DECIDE WHETHER YOU WISH TO KEEP IT. THE 45 DAY PERIOD DOES NOT INCLUDE ANY DAYS THAT THE HEARING AID IS IN THE POSSESSION OF THE DISPENSER, MANUFACTURER, REPAIRER OR THEIR AGENTS. IF, IN YOUR OPINION, DURING THE 45 DAY TRIAL PERIOD YOU FEEL THAT THE HEARING AID IS NOT SATISFACTORY FOR YOU, YOU HAVE A RIGHT TO RETURN THE HEARING AID AND RECEIVE A REFUND OF THE FULL PRODUCT PRICE. HOWEVER, IF YOU HAVE DAMAGED THE HEARING AID, YOUR REFUND WILL BE REDUCED BY THE REASONABLE COST OF DAMAGE. IN ORDER TO RETURN THE HEARING AID YOU MUST SEND IT TO HEARING AIDS DIRECT ENTER ADDRESS
WEST VIRGINIA: YOU HAVE THE RIGHT TO RETURN THE HEARING AID TO THE DEALER FORM WHOM IT WAS PURCHASED AT ANY TIME WITHIN FORTY-FIVE (45) BUSINESS DAYS AFTER RECEIPT OF THE HEARING AID AND RESCIND THE PURCHASE AGREEMENT EXCEPT FOR REASONABLE FITTING AND EXAMINATION CHARGES ($125.00 MAXIMUM FITTING CHARGE), IF THE HEARING AID DOES NOT FUNCTION PROPERLY OR CANNOT BE ADJUSTED TO CORRECT THE DEFICIENCY IN YOUR HEARING OR IS OTHERWISE UNSATISFACTORY. THE HEARING AID SO RETURNED MUST BE WITHOUT DAMAGE.
WISCONSIN: CUSTOMER HAS BEEN ADVISED BY THE HEARING INSTRUMENT SPECIALIST THAT ANY EXAMINATION OR REPRESENTATION MADE BY THE HEARING INSTRUMENT SPECIALIST IN CONNECTION WITH THE FITTING AND SELLING OF THIS HEARING AID IS NOT AN EXAMINATION, DIAGNOSIS, OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND THEREFORE MUST NOT BE REGARDED AS MEDICAL OPINION OR ADVISE.
WYOMING: CUSTOMER HAS BEEN ADVISED THAT ANY EXAMINATION OR REPRESENTATIONS MADE BY A LICENSED HEARING AID SPECIALIST IN CONNECTION WITH EITHER THE FITTING OR SELLING OF THIS HEARING AID IS NOT AN EXAMINATION, DIAGNOSIS OR PRESCRIPTION BY A PERSON LICENSED TO PRACTICE MEDICINE IN THIS STATE AND SHALL NOT BE REGARDED AS MEDICAL OPINION.